Choosing YesCare
As the leading provider of correctional healthcare services in the United States, YesCare is uniquely positioned to meet the needs of both our clients and patients.
YesCare provides quality service to our patients, successful partnerships with our clients and a fulfilling work environment for our employees.
Our Vision
YesCare leads the industry by providing comprehensive healthcare and reentry services that improve the communities where we live and work.
Our Mission
YesCare embraces a recovery model of care.This means identifying and treating underlying conditions to support healthier and safer living while incarcerated and a better quality of life in our communities. In partnership with our clients, we deliver
solution-oriented care.
Our Values
Safety. We put safety first through preparation and prevention.
Motivation. We are driven by the desire to improve outcomes.
Accountability. We set high standards and hold our people to them.
Respect. We embrace our differences as we work toward common goals.
Teamwork. We achieve more together.
Evaluation. We use data to constantly monitor and improve results.
Readjustment. We refine our practices to consistently achieve better outcomes.
Clinical Programs
YesCare's Patient Care Department assists our field staff in refining the delivery
of healthcare, providing resources and support in:
Development
of evidence-based treatment
protocols
Training,
cross-training
and clinical mentorship
Accreditation preparedness
Patient Safety and Process Improvement
(Lean Six Sigma)
Risk
Management
Utilization Management
Diversity
We are proud that our workforce is among the most diverse in the country. Because it fosters innovation and quality through competition, we are dedicated to the growth and development of small, minority, women and disadvantaged owned businesses. Through our Vendor Diversity Program, we provide participation in all areas of procurement, including vendor, provider and supplier activities.
With over 35 years of history working with local and small business, YesCare spends more than $55 million with diverse businesses across the country, creating and increasing business opportunities for all by promoting job development and economic growth wherever YesCare conducts business.
We comply with all applicable federal, state and local laws, including anti-discrimination laws and laws governing the use of Diverse Businesses.
YesCare Lean Improvement Program
goLeanSixSigma
The YesCare Lean Improvement Program strives to improve clinical quality and patient safety through a standardized process improvement modality. Our program uses a combination of Lean and Six Sigma techniques, the benchmark for consistent and superior results in the healthcare and manufacturing industries. Lean improvement is utilized to remove waste from processes, reduce variations and minimize constraints. By removing process defects and other forms of waste, a higher level of quality, safety and operational excellence can be achieved within the correctional setting. To excel, teams must understand the concepts of lean improvement and utilize the tools from the YesCare CQI Lean Project Workbook, which helps organize and track each improvement project.
YesCare certifies staff in Lean Six Sigma through our partnership with goLeanSixSigma which we believe is an industry first.
Patient Safety
YesCare is one of the few correctional healthcare companies in the country that is participating with a federally qualified Patient Safety Organization (PSO), the Center for Patient Safety.
The PSO safeguards all YesCare’s quality and patient safety data as Patient Safety Work Product (PSWP), confidential and protected by legal privilege in accordance with the Federal Patient Safety & Quality Improvement Act. This establishes a “safe haven” for critical analysis, crucial for elevating our delivery of care.
Participation in the PSO also provides access to a variety of resources that enhance our reporting processes and facilitate learning and sharing – all designed to improve patient safety and quality of care.
YesCare utilizes the principles of YesCareSMARTER to support our team members in upholding the highest standards of professionalism and service for our patients, clients, co-workers and vendors. YesCareSMARTER is based on the principles of Safety, Motivation, Accountability, Respect, Teamwork, Evaluation and Readjustment which are the foundation for how all YesCare employees must conduct themselves on the job. Everything we do adheres to the values of YesCareSMARTER.
YesCareSMARTER sets us apart from other correctional healthcare providers. By incorporating these principles daily, we are able to support our clients in achieving their goals for their healthcare programs.
Crisis Hotline
1-870-YES-CARE
By nature of housing individuals whose criminal cases are being adjudicated, prisons are transitory, uncertain, and often tense environments. Often triggered by a bad phone call with a loved one or an unexpected outcome in court, violent reactions resulting in self-injury, injury to others and suicides can be prevented. YesCare’s approach to prevention is rooted in awareness and communication. We all have a role to play in preventing crises and we are committed to increasing everyone’s ability to do so. YesCare’s crisis hotline is available anytime, day or night, to the patient and anyone interacting with an incarcerated individual. YesCare’s dedicated team of crisis interveners will triage incoming calls and alert our site-level care providers to patient’s need for immediate intervention. By leveraging the collective ability of all intersecting systems that interact with the incarcerated population, we can reduce self-harm and, potentially, the harm of others.
Locations
Over 40 years, the YesCare team has provided quality healthcare services to clients at more than 475 facilities serving over 1,000,000 patients across the nation.
With its corporate headquarters in Texas, YesCare is the pioneering provider of correctional healthcare services in
the United States.
475+
Facilities
1,000,000+
Patients cared for
YESCARE TESTIMONIAL
The partnership is key with [YesCare] to make this operation happen. We have to have their support, and they believe in our mission and vision within the facility. They are a component, and they assist what we do at a daily basis at this facility.
Michael Pacheco
Warden, Wyoming Department of Corrections
